Frequently Asked Questions
Everything you need to know about your SOLE Fitness journey.
What is the standard shipping timeframe for large equipment?
Most treadmills and ellipticals are processed within 2-3 business days and typically arrive within 7-10 business days via our specialized freight partners.
Do you offer professional assembly services?
Yes, we offer an optional 'Room of Choice' delivery and professional assembly service at checkout to ensure your equipment is calibrated and ready for use.
What is the warranty coverage on SOLE Fitness products?
Our equipment features industry-leading warranties, typically including lifetime coverage on frames and motors, with 3-5 years on parts and 1-2 years on labor depending on the model.
Can I return my equipment if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your machine for a full refund, minus any applicable shipping and restocking fees.
Are there financing options available for my purchase?
Yes, we partner with specialized lenders to offer flexible monthly payment plans, allowing you to invest in your health now and pay over time.
How do I maintain my treadmill to ensure longevity?
We recommend lubricating the deck every 3 months or 150 miles of use, and keeping the motor housing free of dust to maintain optimal performance and motor life.