Returns & Exchanges

At SOLE Fitness, we stand behind our quality equipment with a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your fitness equipment doesn't meet your expectations, we make the return process straightforward and stress-free.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

• 2.
  Pack with Care

  Securely pack the equipment in its original packaging, ensuring all manuals, tools, and hardware are included to avoid restocking fees.

• 3.
  Schedule Pickup

  Once your return is authorized, we will help you coordinate a professional freight pickup for large equipment or provide a label for smaller items.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned unit, your refund will be processed back to the original payment method, typically within 7-10 business days.